FAQ — Returns, Exchanges & Class Policies
In-Person Classes
All sales for in-person classes are final. We do not offer refunds or rescheduling. If you're unable to attend a class you've registered for, you're welcome to send someone in your place — just let us know who will be attending so we can update our records.
If you miss a class without notifying us in advance, your spot is forfeited and cannot be applied to a future class.
Physical Items (Retail Products)
Returns and exchanges must be reported within 7 days of receiving your item. Personalized items cannot be returned or exchanged for credit, but they can be altered.
A 15% restocking fee applies to all returns. Exchanges must be for an item of equal value.
An RMA (Return Authorization) number will be issued for each return. Items returned without authorization will be discarded, and no credit will be issued. Customers are responsible for return shipping on non-damaged exchange items.
Requesting a Return or Exchange
Email sharon@hobbyhillfarm.com with your order number in the subject line. A team member will follow up by phone or email with a return/exchange authorization number — returns cannot be accepted without one.
Return Address:
2652 Anderson Highway
Powhatan, VA 23139
Refund Processing
Once we receive your returned item, your refund is processed to the original payment method within 3–5 business days. You'll be notified by email once it's complete.